How Satej Infotech Helped a Gynaecologist Fight Back Against a Fake Google My Business Listing

In today’s digital-first world, a doctor’s online presence can be just as important as their clinic location. But what happens when that digital identity is hijacked?

This is the real story of how a well-respected gynaecologist became the victim of a fraudulent Google My Business (GMB) listing—and how Roopali from Satej Infotech Pvt. Ltd. helped her regain control of her reputation.

How Satej Infotech Helped a Gynaecologist Fight Back Against a Fake Google My Business Listing

The Problem: A Fake GMB Account Misusing a Doctor’s Identity

It began innocently, or so it seemed. A man started receiving 10 to 15 phone calls a day from patients enquiring about gynaecological treatment. Surprised and confused, he eventually realized that his phone number had been wrongly listed on a Google Business Profile of a local gynaecologist—a listing he had no connection to.

Worried about the volume of calls and the confusion it caused, he contacted the doctor’s team. That’s when they discovered something deeply concerning.

  • Someone had created a fake GMB listing using the doctor’s name and credentials.
  • The contact number added was not that of the doctor’s clinic, but of an unrelated individual.
  • The doctor had no access or control over this GMB listing.

This wasn’t just a case of digital impersonation. It had real-world consequences:

  • The doctor was losing genuine patients, who were misled by the wrong contact number.
  • The man whose number was listed was frustrated and mentally distressed, fielding calls he could do nothing about.
  • The doctor’s reputation and trust—painstakingly built over years—was at risk.

The Intervention: How Satej Infotech Responded

When this issue came to light, Roopali from Satej Infotech Pvt. Ltd. took immediate action.

1. Verifying the Problem

The first step was to identify the fake Google listing and verify the misinformation—primarily the incorrect phone number that was being publicly shown.

2. Suggesting Edits via Multiple Google Accounts

Roopali coordinated with the doctor’s internal team to submit corrections via the “Suggest an Edit” feature on Google Maps.

  • Multiple staff members logged in through different Google accounts to request the phone number update.

This method increases the chances of Google acknowledging and processing the change faster.

3. Filing an Official Complaint with Google

In parallel, Roopali filed a detailed complaint through Google’s Business Profile Redressal Complaint Form, clearly stating:

  • That the listing was created without the doctor’s consent.
  • That the phone number was incorrect and misleading.
  • That the listing was affecting both the doctor’s business and an unrelated individual’s privacy.

This was a formal and documented approach that ensured Google’s internal fraud team took the case seriously.

The Outcome: What Changed After 3–4 Weeks

Digital clean-up doesn’t happen overnight—but persistence pays.

  • After approximately 3 to 4 weeks, the incorrect phone number was removed from the listing.
  • The GMB account still appeared on Google, but it no longer misdirected patient calls.
  • The man whose number was falsely used finally got relief.
  • More importantly, the doctor stopped losing patients and regained clarity over her online reputation.

Lessons Learned: Why This Matters for Every Business & Professional

This case highlights an increasingly common problem: unauthorized GMB listings and impersonation online.
Whether you’re a doctor, lawyer, small business owner, or consultant, your Google presence is vulnerable if not properly claimed and managed.

Here’s what you can do to protect your brand:

  • Claim and verify your Google Business Profile immediately.
  • Regularly monitor for duplicate or fake listings using your name.
  • Report any suspicious listings through Google’s official channels.
  • Work with a reliable digital partner like Satej Infotech who understands the nuances of local SEO and digital reputation management.

Final Thought

IT’s a powerful reminder: Online presence is an asset—but only if you own and protect it. If you suspect that someone is misusing your name or business online, don’t wait. Reach out to Satej Infotech Pvt. Ltd. for expert help in safeguarding your digital identity.
📞 9156044824
🌐 www.satejinfotech.in