A software that enables companies and support centers to track all their enquiries and have a real time view of the enquiry status.
Don’t miss a product support call OR maintenance job
All support phone calls can be logged through a separate login, as and when calls are received. Payment can to be taken, if the job requires it. Each enquiry is given a reference number and logged against the customer history.
Manager can see the call and instantly assign it to a field engineer. They can give separate checklist to the field engineer.
Service reports can be designed for Field engineers. The field engineer fills and submits their service report. Customer satisfaction and confirmation can be obtained instantly.