The Problem

Your best customer channel is running on one person's phone

Your customers already prefer WhatsApp over email and over calling. So do you, honestly. Orders come in there, questions come in there, complaints come in there.

The problem is what happens next. It is all sitting in one phone, usually the owner's or one employee's. If that person is busy, on leave, or the phone is lost, every conversation with every customer goes with it. Two staff cannot see the same chat at once. There is no record of who replied to what.

The free WhatsApp Business app was never built for a team, and it was never built for automatic order confirmations, appointment reminders, or a green verification tick next to your business name.

WhatsApp Business API

The Core Idea

There are three different things called "WhatsApp for business"
Satej Infotech sets up the official WhatsApp Business API for Indian businesses, including Meta verification, integration with BoostCRM or an existing CRM, and automated messages for orders, reminders and customer replies, billed separately from Meta's own per-message charges.

Ordinary WhatsApp is the personal app on your phone. Free, but one device, one person, no automation.

WhatsApp Business app is a free upgrade with a catalogue and quick replies, still tied to one phone.

WhatsApp Business API is the official, paid access that Meta provides to registered businesses. It lets multiple team members reply from shared access, lets a CRM send and receive messages automatically, allows a green verification tick for eligible businesses, and can send template messages such as order confirmations without a person typing them.

Most Indian SMEs are still on the first two. The API is what turns WhatsApp from a phone into infrastructure your business runs on.
Infrastructure, not a phone

What Is Actually Included

What we set up
  • Meta Business verification. Your business registered and verified with Meta, including the green tick application where your business qualifies for one.
  • Number migration. Your existing WhatsApp number moved to the API without losing your chat history where technically possible, or a new dedicated number set up.
  • CRM connection. Connected to BoostCRM, Satej Infotech's own WhatsApp based CRM, or to a CRM you already use, so conversations, orders and follow-ups are tracked rather than trapped in a phone.
  • Template messages. Order confirmations, appointment reminders, delivery updates and one-time passwords, written and submitted for Meta's approval.
  • Team inbox. Multiple staff can see and reply to the same conversations, with a record of who replied and when.
  • Automated first replies. A message sent automatically the moment someone contacts you outside working hours, so no enquiry sits unanswered overnight.
  • Broadcast campaigns. Offers and updates sent to a list of customers who have opted in, following Meta's rules on marketing messages.
How the billing actually works
There are two separate charges, and conflating them is where most confusion happens. Meta charges its own per-message fee, which depends on the type of message and changes from time to time; you pay Meta directly or through us as a pass-through, and we will never mark this up without telling you. Separately, Satej Infotech charges a one-time setup fee of Rs. 5,000 and a monthly rental of Rs. 1,500 for managing the account, the CRM connection and ongoing support.
Message Categories, In Plain Terms
CategoryWhat it is forRelative cost
MarketingOffers, promotions, broadcastsHighest
UtilityOrder updates, appointment reminders, delivery statusLow
AuthenticationOne-time passwords and verification codesLowest
ServiceAny reply within 24 hours of the customer messaging you firstFree

How We Work

How the work runs
1
Eligibility and Documents

Your business registration details checked against Meta's requirements for API access.

2
Meta Business Verification

Submitted and tracked. This step is controlled by Meta's own review timeline, not by us.

3
Number Setup

Migration or new number, plus your display name and profile.

4
Templates

Your first set of message templates written and submitted for approval.

5
CRM Connection

BoostCRM or your existing system connected, so conversations flow into one place.

6
Team Training

Your staff shown how to use the shared inbox.

7
Ongoing Support

Included in the monthly rental, for template changes, new automations and questions.

Proof

Work We Have Done
Fertility clinic
A fertility clinic

Search visibility and review growth were part of a wider digital presence effort. The clinic moved from 3 procedures a month to more than 12 a month, and now holds over 60 Google reviews at a 4.9 rating.

Food brand
A premium food brand

Monthly sales grew from about Rs. 2 lakh to over Rs. 20 lakh, selling through Zomato, Swiggy, its own website and Meta ads, across several cities.

Certified Digital Marketing Experts
Google Business Profile Certification
Google Ads Search Certification
Google Ads Display Certification
Google Analytics Academy Certification
What Clients Say
DW Interior Decorators
The Challenge

Dilip started his interior decoration business but was overwhelmed. He did not have much budget for a proper digital marketing campaign and whatever social media activity he did, did not fetch many results.

The Satej Infotech Solution

Dilip signed up for the Digital Accelerator, which instantly provided:

  • A professional Digital Visiting Card
  • A Mini Website
  • Essential foundational marketing
    → Giving him a unified, credible digital presence.
The Result

"I run my business completely solo, so every minute matters…

The Digital Accelerator made me instantly credible and brought me enquiries.
Now that I have traction, I know I can scale anytime!"

— Dilip Walwekar, Founder, DW Interior Decorators

Growth Path Consulting
The Challenge

Priya was too busy serving clients to focus on marketing. Her social media was inconsistent, word-of-mouth was her only source of leads, and hiring someone in-house did not work due to lack of expertise.

The Satej Infotech Solution
  • Understood her brand and goals
  • Designed a strategy for LinkedIn + Email
  • Implemented a unified, professional campaign
The Result

"I needed someone to be my marketing brain…

Satej Infotech handled everything.

My inquiries increased dramatically in 3 months, and my brand finally looks professional and disciplined."

— Priya Joshi, Founder, Growth Path Consulting

Why Us
Why businesses choose us for this
Consistent operations
We separate our fee from Meta's charges, in writing

You will never wonder what part of your bill is ours.

Better business organisation
We built our own CRM for this

BoostCRM was built around WhatsApp, not adapted to it afterward.

Trust building
Verification is handled for you

Meta's business verification process is not always straightforward, and we manage it end to end.

Questions People Ask Us

WhatsApp Business API is the official, paid version of WhatsApp that Meta provides to verified businesses, allowing multiple team members to reply from shared access, automated messages such as order confirmations, and a green verification tick for eligible businesses. It is different from the free WhatsApp Business app, which is limited to one device and one person.

There are two separate charges. Meta charges its own per-message fee, which varies by message category and changes from time to time, so it should be confirmed at the time of setup rather than assumed from an old figure. Separately, Satej Infotech charges a one-time setup fee of Rs. 5,000 and a monthly rental of Rs. 1,500 for account management, CRM connection and support.

The WhatsApp Business app is a free upgrade to ordinary WhatsApp, tied to one phone and one person, with a catalogue and quick replies. The API is Meta's official paid access for businesses, allowing multiple staff to use shared access, connecting to a CRM, sending automated template messages, and qualifying for a green verification tick. The API is built for a team and for volume, not for a single person answering messages.

In most cases, yes, and your existing number can be migrated to the API. Whether your chat history is preserved during the move depends on your current setup, and this is checked before the migration begins. Some businesses choose to set up a new dedicated number instead, particularly if the existing number is a personal one.

The green tick is Meta's official business verification badge, shown next to a business name once Meta confirms the business is genuine and notable enough to qualify. Not every business that applies receives it, since Meta reviews each application against its own criteria, and there is no guaranteed timeline or outcome. Having the API set up correctly is a requirement to apply, not a guarantee of approval.

No. Replies sent within 24 hours of a customer messaging you first fall into the free service category. Charges apply mainly to messages your business sends first, such as marketing broadcasts, order updates or reminders, and the rate depends on which of those categories the message falls into.

In most cases, yes. We can connect the API to an existing CRM if it supports WhatsApp integration, or set you up with BoostCRM, our own WhatsApp based CRM, if you do not already have one. We will tell you honestly if your current system cannot support the connection.

Setup typically takes 1 to 2 weeks, most of which is Meta's own business verification review. Template messages need separate approval from Meta before they can be used, which usually takes a few days per template. The exact timeline depends on Meta's review queue, which is outside our control.
Tell us about your business and we will check your eligibility
Send us a WhatsApp message. Tell us your business name and roughly how many messages a month you expect to send. We will tell you what setup involves and what it will cost, including Meta's part and ours, separately.
Message us on WhatsApp
WhatsApp 9156044824 · Offices in Kolhapur and Pune