How Satej Infotech Helped a Gynaecologist Fight Back Against a Fake Google My Business Listing

In today’s digital-first world, a doctor’s online presence can be just as important as their clinic location. But what happens when that digital identity is hijacked?

If you need to report fake Google Business listing issues, this real-life case study shows exactly how Satej Infotech Pvt. Ltd. helped a well-respected gynaecologist recover from a fraudulent Google Business Profile. From identifying the fake listing to working through Google’s official reporting process, this example demonstrates the practical steps businesses can take to protect their online reputation.

How Satej Infotech Helped a Gynaecologist Fight Back Against a Fake Google My Business Listing

The Problem: A Fake Google Business Listing Misusing a Doctor's Identity

It began innocently, or so it seemed. A man started receiving 10 to 15 phone calls a day from patients enquiring about gynaecological treatment. Surprised and confused, he eventually realized that his phone number had been wrongly listed on a Google Business Profile of a local gynaecologist—a listing he had no connection to.

Worried about the volume of calls and the confusion it caused, he contacted the doctor’s team. That’s when they discovered something deeply concerning.

  • Someone had created a fake GMB listing using the doctor’s name and credentials.

       This is an example of Google My Business fake listings, where inaccurate or unauthorized profiles confuse patients and damage a professional’s reputation.

  • The contact number added was not that of the doctor’s clinic, but of an unrelated individual.
  • The doctor had no access or control over this GMB listing.

This wasn’t just a case of digital impersonation. It had real-world consequences:

  • The doctor was losing genuine patients, who were misled by the wrong contact number.
  • The man whose number was listed was frustrated and mentally distressed, fielding calls he could do nothing about.
  • The doctor’s reputation and trust—painstakingly built over years—was at risk.

The Intervention: How Satej Infotech Responded

When this issue came to light, Roopali from Satej Infotech Pvt. Ltd. took immediate action.

The objective was not only to report a fake Google Business listing, but also to begin the Google Business Profile recovery process using Google’s official support channels.

1. Verifying the Problem

The first step was to identify the fake Google listing and verify the misinformation—primarily the incorrect phone number that was being publicly shown.

Identifying Google Maps fake business listings early is critical because incorrect business information can result in lost enquiries, patient confusion, and reputational damage.

2. Suggesting Edits via Multiple Google Accounts

Roopali coordinated with the doctor’s internal team to submit corrections via the “Suggest an Edit” feature on Google Maps.

  • Multiple staff members logged in through different Google accounts to request the phone number update.

This method increases the chances of Google acknowledging and processing the change faster.

       This is one of the recommended steps when learning how to report a fake business on Google before escalating the issue through Google’s formal complaint process.

3. Filing an Official Complaint with Google

In parallel, Roopali filed a detailed complaint through Google’s Business Profile Redressal Complaint Form, clearly stating:

  • That the listing was created without the doctor’s consent.
  • That the phone number was incorrect and misleading.
  • That the listing was affecting both the doctor’s business and an unrelated individual’s privacy.

This was a formal and documented approach that ensured Google’s internal fraud team took the case seriously.

Anyone wondering how to report a fake company to Google or how do I report a fake company to Google should always use Google’s official Business Profile Redressal process and provide supporting evidence.

The Outcome: What Changed After 3–4 Weeks

Digital clean-up doesn’t happen overnight—but persistence pays.

  • After approximately 3 to 4 weeks, the incorrect phone number was removed from the listing.
  • The GMB account still appeared on Google, but it no longer misdirected patient calls.
  • The man whose number was falsely used finally got relief.
  • More importantly, the doctor stopped losing patients and regained clarity over her online reputation.

Following the correction, ongoing Google Business Profile Optimization helped strengthen the clinic’s authentic online presence and reduce future confusion.

Lessons Learned: Why This Matters for Every Business & Professional

This case highlights an increasingly common problem: unauthorized GMB listings and impersonation online.
Whether you’re a doctor, lawyer, small business owner, or consultant, your Google presence is vulnerable if not properly claimed and managed.

Regular monitoring, profile verification, and proactive reputation management are essential to improve your online presence while protecting your business from impersonation.

Here’s what you can do to protect your brand:

  • Claim and verify your Google Business Profile immediately.
  • Regularly monitor for duplicate or fake listings using your name.
  • Report any suspicious listings through Google’s official channels.

Following ethical online reputation management practices ensures businesses resolve issues transparently while maintaining trust with patients and customers.

  • Work with a reliable digital partner like Satej Infotech who understands the nuances of local SEO and digital reputation management.

Final Thought

IT’s a powerful reminder: Online presence is an asset—but only if you own and protect it. If you suspect that someone is misusing your name or business online, don’t wait. Reach out to Satej Infotech Pvt. Ltd. for expert help in safeguarding your digital identity.
📞 9156044824
🌐 www.satejinfotech.in